344bd Privacy Policy

344bd ("we", "our", "the Platform") is committed to protecting the privacy of all users who access and engage with our online casino and sports betting platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, with whom we may share it, and the rights available to you in relation to your personal information.

This Privacy Policy applies to all information collected through the 344bd website, mobile platform, customer support channels, and any related services. It should be read alongside the 344bd Terms & Conditions, which govern your overall use of the Platform. If you have any questions about this Privacy Policy or wish to exercise any of the rights described below, you may contact us at [email protected] at any time.

When you register an account, use the 344bd Platform, or contact our support team, we collect personal data in the following categories:

• Identity data — full name, date of birth, nationality, and government-issued identification document details collected during registration and KYC verification.
• Contact data — email address, mobile phone number, and residential address provided at the time of registration or subsequently updated in your account profile.
• Financial data — deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet number, Nagad account reference, Rocket account reference, card last-four digits), account balance history, and bonus transaction logs.
• Technical data — IP address, device type, browser type, operating system, session duration, pages visited, and approximate geographic location derived from your IP address.
• Usage and gaming data — game history, betting patterns, stake amounts, win/loss records, responsible gaming tool settings, and customer support communication logs.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. We do not intentionally collect personal data from individuals under the age of 21.

344bd uses the personal data we collect for the following purposes, in each case relying on a lawful basis for processing as described in Section 3 below:

• Account creation and management — to register your account, verify your identity during KYC, process your deposits and withdrawals, and maintain your account in good standing.
• Service delivery — to provide access to casino games, sports betting markets, live dealer games, and all other features of the 344bd Platform, including personalised game recommendations and responsible gaming alerts.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct, including by sharing relevant data with fraud-prevention service providers.
• Legal and regulatory compliance — to comply with applicable laws, respond to lawful requests from government authorities in Bangladesh, and satisfy record-keeping obligations required in the context of online gaming operations.
• Marketing and promotions — to send you promotional communications about 344bd bonuses, seasonal offers, new game launches, and BPL / cricket betting specials, where you have provided consent or where we have a legitimate interest in keeping you informed as an active player.
• Platform improvement — to analyse usage patterns, troubleshoot technical issues, and improve the features, performance, and user experience of the 344bd Platform using aggregated and anonymised data where possible.

344bd processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account, including account maintenance, transaction processing, and service delivery.
• Legal obligation — processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, identity verification obligations, and lawful requests from competent authorities.
• Legitimate interests — processing conducted for fraud prevention, platform security, and improvement of the Platform's features and performance, where our interests are not outweighed by your rights and freedoms.
• Consent — where you have explicitly opted in to receive marketing communications from 344bd, we will process your contact data for that purpose. You may withdraw your consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email we send you.

344bd may share your personal data with the following categories of recipients, strictly limited to what is necessary for the purpose of sharing:

• Payment processing partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks receive only the transaction data necessary to execute your deposit or withdrawal. These partners operate under their own applicable data protection frameworks.
• Identity verification and KYC service providers — third-party identity verification services that assist us in verifying the authenticity of identity documents and checking against sanctions lists and politically exposed persons (PEP) databases.
• Technology and infrastructure providers — hosting providers, content delivery networks, and cybersecurity vendors who maintain and protect the technical infrastructure on which the 344bd Platform operates, all subject to contractual data protection clauses.
• Law enforcement and regulatory authorities — where we are required by law to disclose personal data to Bangladeshi law enforcement agencies, courts, or regulatory bodies, we will do so. We will only disclose the minimum data necessary to comply with the specific legal requirement.

344bd does not transfer your personal data to countries outside Bangladesh except where required to facilitate payment processing through international card networks (Visa, Mastercard) or to use cloud infrastructure providers. In all such cases, appropriate data transfer safeguards are in place.

344bd takes particular care with financial data. Full payment credentials — such as complete bKash wallet PINs, full card numbers, or online banking passwords — are never collected, stored, or processed by 344bd. We store only the minimum payment reference data required to match transactions to accounts, process reversals, and comply with anti-money laundering record-keeping obligations. Payment data is stored in an encrypted format in access-controlled systems and is accessible only to authorised personnel with a specific operational need.

Transaction history — including deposit amounts, withdrawal amounts, dates, and payment method references — is retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations. This data is used solely for compliance, dispute resolution, and fraud investigation purposes and is not used for marketing profiling.

344bd uses cookies and similar tracking technologies to operate the Platform and improve your experience. We use the following categories of cookies:

• Essential cookies — strictly necessary for the Platform to function, including session management cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without impairing core functionality.
• Analytics cookies — used to collect anonymised data about how users interact with the Platform, including pages visited, session duration, and navigation paths. This data helps us identify usability issues and improve the Platform. Analytics data is aggregated and does not identify individual users.
• Preference cookies — used to remember your account settings and display preferences, such as language selection and responsible gaming tool configurations, so that you do not need to re-enter these preferences on each visit.

We do not use advertising cookies, cross-site tracking cookies, or social media pixel tags on the 344bd Platform. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the Platform and may prevent you from accessing certain features including your account.

344bd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, or reporting requirements. The following general retention periods apply: account and identity data is retained for the duration of your account relationship with 344bd plus a minimum of five years following account closure; financial transaction data is retained for a minimum of five years from the transaction date; customer support communications are retained for a minimum of two years from the date of the communication; and technical log data is retained for up to twelve months on a rolling basis.

When personal data is no longer required, 344bd will securely delete or anonymise it in accordance with industry-standard data destruction practices. In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such anonymised data without further notice to you, for example for Platform improvement analytics.

As a 344bd player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request:

• Right of access — you have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure — in certain circumstances, you have the right to request that we delete the personal data we hold about you. This right is subject to our legal retention obligations and any ongoing fraud or compliance investigations.
• Right to restriction of processing — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to data portability — where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to object — you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have the absolute right to object to processing of your data for direct marketing purposes at any time.

We will respond to all rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case we will notify you. We will not charge a fee for handling a rights request unless the request is manifestly unfounded or excessive.

344bd implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include: 256-bit SSL encryption for all data in transit between your device and our servers; encryption of sensitive data fields at rest in our databases; role-based access controls ensuring that staff can only access personal data necessary for their specific role; regular security audits and penetration testing of our Platform infrastructure; and multi-factor authentication requirements for administrative access to systems holding personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 344bd will notify affected players without undue delay and will take immediate steps to contain the breach and minimise its impact. You are also responsible for keeping your own account credentials secure — 344bd will never ask you for your password via email, live chat, or any other channel.

The 344bd Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any feature of the Platform. If 344bd becomes aware that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account without notice.

Parents and guardians who believe that a minor has registered an account with 344bd without their knowledge should contact us immediately at [email protected]. We will investigate promptly and take all necessary action to close the account and delete the associated data.

344bd may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting offers, BPL season specials, and other promotional content. We will only send marketing communications where you have opted in at the time of registration or subsequently updated your communication preferences in your account settings to permit marketing contact.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by replying STOP to any marketing SMS, or by contacting [email protected] and requesting removal from our marketing list. Opting out of marketing communications will not affect transactional or account-management communications, which we must send to you as part of the service.

The 344bd Platform may contain references to third-party services such as payment processors. These third parties operate their own privacy policies and data practices, which are independent of 344bd. 344bd is not responsible for the privacy practices of third-party services and recommends that you review the privacy policy of any third-party service you engage with in connection with your 344bd account, including your mobile wallet provider (bKash, Nagad, Rocket, Upay) and your card issuer.

344bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through a prominent notice on the Platform. The revised Privacy Policy will take effect from the date it is published on the Platform.

Your continued use of the 344bd Platform after any revised Privacy Policy has been published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically, particularly before making a deposit or claiming a bonus, to remain aware of how your data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 344bd processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6).

Privacy enquiries and data rights requests: [email protected]. Please include your registered username and a clear description of your request so our team can assist you efficiently. We will acknowledge all privacy requests within 3 business days.